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Q
Do customers have to register
to place an order? | A
Customers do not have to register to place an order. We do request an email address so we can send out a confirmation of the order, as well as delivery confirmations and other pertinent customer communication.
If you need further assistance, please click here
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Q
What happens after
I place an order? | A
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it.
This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to JanesRoses.com. You will receive an email confirmation once your order has been downloaded and received at JanesRoses.com
If there are any problems with your order, one of our customer service associates will contact you by phone or email.
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Q
What if I do not receive
an order confirmation
via e-mail? | A
You will receive an order confirmation message via e-mail shortly after JanesRoses.com receives your order. If you do not receive this message within few minutes of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-800-930-4777 to ensure that your order is being processed.
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Q
Can I change
the delivery address? | A
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please enter the new address information into our online Customer Service Inquiry Form.
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Q
Can I change the date
of my order's delivery? | A
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please enter the new delivery date information into our online Customer Service Inquiry Form.
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Q
Is it safe to use
my credit card online? | A
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left (Netscape Communicator) or right (Internet Explorer) corner of the window.
JanesRoses.com does not rent or sell information we receive from web orders or e-mail registrations to third parties. For more information see our Security and Privacy statement.
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Q
Why won't my credit card
go through? | A
Read the account number carefully, make sure all fields are filled in, and check the expiration date. If the card is automated, the expiration date may need updated.
If you need further assistance, please click here
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Q
Can I cancel an order? | A
If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 1-800-930-4777.
If your order has already been sent out for delivery we will be unable to cancel it.
If your order is scheduled for a delivery date in the future, you can call us at 1-800-930-4777 or email us using our online Customer Service Inquiry Form with your request to cancel.
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Q
When will my order arrive? | A
When placing your order, you will be asked to request a delivery date. JanesRoses.com offers same day delivery on all floral and gift orders delivered if placed by 1:00 PM in the recipient's time zone. To check the status of an order, you can call us at 1-800-930-4777, or send us an email using our online Customer Service Inquiry Form.
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Q
Which credit cards
are accepted? | A
JanesRoses.com accepts major credit cards including American Express, MasterCard, and VISA.
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Q
When will my credit card
be charged? | A
JanesRoses.com will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to JanesRoses.com. Your account will be charged in 24 to 48 hours.
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Q
What was the total charged
to my credit card? | A
When you place your order online, you are presented with the price of the merchandise as well as the service charge that is applicable. In addition to the cost of your purchase, you will be charged sales tax if you reside in California and fee for delivery to each address. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. This e-mail will include an itemized list of the charges. Any discounts or gift certificates that may have been applied will be reflected in the email you receive.
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Q
Was my discount / referral code applied? | A
If you were eligible for a discount on your order as a result of providing JanesRoses.com with a referral or promotion code during the order process, rest assured that it was applied on the back end before processing your order. Feel free to e-mail it to us by using our online Customer Service Inquiry Form, and we will issue a credit against your credit card.
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Q
What are the advantages of registering? | A
Becoming a registered JanesRoses.com shopper offers you a growing number of personalized benefits to make shopping with JanesRoses.com faster, easier, and more intuitive. These are free services, which include the following benefits:Express Checkout Privileges- Save Time! You'll never need to enter your personal information again.
Member Only Specials - Exclusive special offers
Save lot of money - 5% off on each orders and
- 30% discount on 10th order
Newsletter(s) - You'll receive helpful information, fun ideas and money-saving offers.
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Q
Can we receive a brochure or catalogue without placing an order
on your web site? | A
Yes you can! Just call us at 1-800-930-4777, and one of our Customer Service Representatives will place you on our mailing list.If you need further assistance, please click here.
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Q
What if I forgot my password? | A
If you have already registered and do not remember your password, we can send it to you. Click here.
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Q
Why isn't your site working
with my browser? | A
Ordering from our site does not require the latest and greatest technology (for example JanesRoses.com don't use "cookies"), but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering.Don't worry if it happens to you - this very case is not a Big Problem. You can still order whatever you'd like through non-secure mode server.
All you need here is just to choose a "Check a non secure mode" button while looking through your View cart and fill in the order blank you see there.
Having received the order our knowledgeable Customer Service Representatives will contact you by telephone to get the rest of necessary information. For best results, we recommend using Netscape Navigator 3.02 or later, or Microsoft's Internet Explorer 3.02 or later. For AOL users, we recommend the 3.0 or later AOL browser for PC's or the 4.0 browser for Macs. Click one of the following links if you'd like to download a new version of Netscape, Internet Explorer or AOL.
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Q
Why is my cart empty? | A
If the products you select are not showing up in your cart, only one thing is probably happening. You may not be fully adding the product to your cart.
When you select a product, make sure you click on either the "add to cart" or "buy now" button. This should add that product to your cart. (You can confirm this by clicking on the "view cart" button which is in the top navigation bar on every page.)
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