Your Privacy

At JanesRoses.com, we recognize and respect the importance of maintaining the privacy of our customers and members and have established this Privacy Policy as a result. Below we describe why we gather customer and member information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information. This Privacy Policy is part of the Terms of Use, which governs your use of JanesRoses.com

Note: You must be 18 years or older to register as a member of JanesRoses.com

Why do we gather information?

Since our inception, JanesRoses.com has consistently provided our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of special offers and discounts.

What information do we gather?

When you order from our Web site, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased, any relevant promotion code and the recipient's name, address, telephone number and email address. Information you enter is collected even if you cancel or do not complete an order. Also, if you register as a member, we request your name, address, phone number, email address, title (gender), birthdate, and other information set forth on the Sign New Membership Page.

How we use "cookies"

For convenience and security of our clients, JanesRoses.com don't use "cookies" in our FlowerShop department.

How we use the information we collect about you.

We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you and your gift recipients of offers and discounts from JanesRoses.com or other sites and companies that we own. In addition, we periodically make such information, including aggregated information, available to selected third parties including but not limited to, those who trade or rent information for direct marketing purposes. However, we do not make your, or your gift recipient's email addresses available to third parties. If you would like us to email you a notice when our Privacy Policy or Terms of Use change, please follow the instructions below. Any email sent to you will include a link to our Privacy Policy and a link to use if you wish not to receive further emails. You may instruct us not to share personal information you provide with third parties by following the instructions provided below. A Successor to our business is not to be considered to be a third party for these purposes (see below).

In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of JanesRoses.com (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers and members. However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt-out of sharing your information with third parties.

We may disclose any information you provide to JanesRoses.com

  • (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process.
  • or (ii) if such disclosure is necessary or appropriate to operate this web site.
  • or (iii) to protect the rights or property of JanesRoses.com, its users, Sponsors, Providers, Licensors, or Merchants.

Links

JanesRoses.com wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other Web site.

Your Security

Our Web site encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator.

However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.

How to limit the use of your information

If you prefer not to have us provide personal information collected from you to third parties (except for subsidiaries, subcontractors or agents acting on our behalf in compliance with this Privacy Policy), please let us know by either:

writing us at:

  • Customer Satisfaction Department
  • JanesRoses
    715 Bryant St Suite#104
    San Francisco, CA 94107
  • If you have a catalog, brochure or other mailing label from us, please include it with your request, otherwise just include your mailing address.

or

In addition, if you also prefer not to receive further product information and promotional mailings/emails from JanesRoses.com and sites and companies we own based on information you provided to JanesRoses.com, please indicate this in your instructions to us and please include your mailing address. Your instructions will also apply to the use of information collected from you concerning your gift recipients, except if they are a customer of JanesRoses.com. (in which case their own preferences and instructions will apply). Unless you indicate otherwise in the email or letter you send us, we will continue to provide you, and may provide your gift recipients, with information that we believe will be of interest about our own products and promotions and those of other sites and companies we own.

Your instructions will apply to information collected by JanesRoses.com, not to information collected on other Web sites or companies owned by JanesRoses.com. If you are a user of any of those Web sites and wish to opt-out in a similar manner with respect to those sites, please go to those sites, click on the Privacy Policy link or banner and follow the instructions.

Your instructions to limit the use of your information will be processed as soon as reasonably practicable.

Corrections

If you would like to update or correct information previously provided to us, please send an e-mail with your new information to update@janesroses.com

Your Consent and Changes to this Policy

Subject to the above provisions, by using our Web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. In addition, if you would like prior notice of changes to the Privacy Policy or Terms of Use, email us at notice@janesroses.com from the email address to which you would like notice sent. By using JanesRoses.com, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy andTerms of Use.

Your Comments

JanesRoses.com welcomes feedback concerning its privacy policy. Please send your comments and questions to feedback@janesroses.com or use our online Customer Service Inquiry Form.

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